CLIENT PARTNERSHIPS PROPERTY – INTERNAL CLAIMS ADVISERS
LOCATIONS: GLASGOW

Brief role outline

• Accurately and promptly accept and process new instructions as far as competently possible.
• Accurately input data.
• Manage client instructions through the development of high quality interpersonal skills and create good client relationships built around trust, respect and speedy resolution of assignments.
• Appointment making, diary management.
• Dealing with telephone queries, day to day within agreed service criteria.
• Seek new opportunities to “sell” to existing and new clients.
• Processing invoices, both interim and finals, referring where necessary.
• Reviewing cases in a proactive manner and taking action to move claim forward, referring where necessary.
• Dealing with and liaising with insurers and policy holders as appropriate.

You will be able to:

• Work on your own initiative
• Demonstrate attention to detail
• Work as an individual and as part of a team
• Have excellent customer service and communication skills
• Have a positive attitude and a proactive approach to solving problems
• Co-ordinate a variety of actions concurrently

Ideally, you will have customer service experience.

CLIENT PARTNERSHIPS PROPERTY – EXTERNAL CLAIMS ADVISERS
LOCATIONS: HOME-BASED

Brief role outline

• Working within strict service level agreements and in accordance with policy schedules, conduct field visits and site investigations for property claims.
• Establish facts of the claim, assess damage/losses via interview/statement collection from policy holder and carry out thorough inspection.
• Comply with FSA regulations where appropriate.
• Use of hand-held Delta device to record and assess and communicate details of loss to appropriate department internally or externally, and assess level of claim and settle where appropriate.
• Produce high quality written site investigation reports.
• Maintain accurate records of site visits.
• Deal with and liaise with policy holders’ queries/concerns as appropriate.

You will be able to:

• Work on your own initiative
• Demonstrate attention to detail
• Work as an individual and as part of a team
• Have excellent customer service and communication skills
• Have a positive attitude and a proactive approach to solving problems
• Co-ordinate a variety of actions concurrently
• Be flexible as per job requirements

Ideally, you will be progressing towards relevant professional qualifications.

COUNTER FRAUD SOLUTIONS – INVESTIGATOR
LOCATIONS: HOME-BASED, COVERING LONDON

Brief role outline

• Manage a caseload from various principles within client specific Service Level Agreements.
• Attend appointments having completed pre visit enquiries in conjunction with Technician.
• To investigate loss and / or damage claims in detail using all external sources available and providing advice and assistance to policyholders and managing their expectations.
• Ensuring that all files are maintained.
• Validate policy cover in relation to the loss or damage. Advise policyholders and principals in relation to policy indemnity, legal liability and quantum.
• To achieve financial targets and provide support to other members of the team in assisting them in achieving their targets and where required provide them with additional support.
• Providing regular updates to Technicians, Insurers and Branches in accordance with internal processes and client service standards.

You will be able to:

• Work as an individual and as part of a team
• Demonstrate excellent customer service and communication skills
• Have a positive attitude and a proactive approach to solving problems
• Co-ordinate a variety of actions concurrently
• Be self-motivated
• Demonstrate excellent technical and investigation skills

Ideally, you will be progressing towards relevant professional qualifications.